Privacy Policy

This Privacy Policy explains how HighFive ("HighFive," "we," "us," or "our") collects, uses, discloses, and retains information when you use the HighFive iOS app, website, and related services (collectively, the "Service"). It is effective July 31, 2026.

We collect the following categories of information:

• Account and profile information. HighFive automatically creates a guest account using Firebase Authentication and assigns it a unique user identifier. If you use shared packs or online play, we also collect the display name and emoji avatar you choose.
• Content you create and share. We collect pack names, emojis, card text, shared-pack memberships and permissions, invitation or sharing-link information, and online game data such as player names, avatars, guesses, scores, and rankings. People you collaborate or play with may be able to see the profile and content information you share with them.
• AI requests. When you ask HighFive to generate a pack, your theme or prompt and the generated result are sent to Google's Gemini service. Please do not include sensitive or confidential personal information in an AI prompt.
• Usage and session-replay information. We collect app launches, screens viewed, button taps, feature usage, gameplay and pack interactions, paywall interactions, and similar events. In production versions, session replay may record screens and interactions, including visible images and text entered into the app, to help us understand problems and improve the experience.
• Device, diagnostic, and approximate location information. We and our providers may receive IP address, an approximate location derived from IP address, device and installation identifiers, device model, operating-system and app versions, language, time zone, network information, crash reports, logs, performance measurements, and other diagnostic data. We do not collect precise GPS location.
• Purchases and attribution. Apple, Superwall, and Appstack provide information about subscriptions, purchase status, paywall activity, app installation, and the marketing source or campaign associated with an installation. We do not receive your full payment-card details; Apple processes App Store payments.
• Local-network and casting information. If you use Google Cast, the app may access your local network to discover and connect to compatible devices.
• Communications. If you contact us, we collect your email address, message, and any information you choose to include.

We use information to:

• provide guest authentication, syncing, sharing, collaboration, online play, and casting;
• generate requested packs and maintain your content;
• process purchases, manage subscriptions, and present paywalls;
• measure acquisition campaigns and understand how people use HighFive;
• debug crashes, protect the Service, prevent abuse, and improve features and reliability;
• respond to support requests and enforce our terms and legal rights; and
• comply with law.

We disclose information to service providers that process it for the purposes described above:

• Google Firebase and Google Cloud for authentication, database storage, cloud functions, security, diagnostics, and hosting;
• Google for Gemini AI generation and Google Cast;
• PostHog for analytics and session replay;
• Superwall for paywalls and subscription analytics;
• Appstack for installation attribution and campaign measurement; and
• Apple for App Store purchases and Apple Ads attribution.

We may also disclose information when required by law, to protect users or the Service, or as part of a merger, financing, acquisition, bankruptcy, or sale of assets. We do not sell personal information for money. HighFive does not display third-party advertising. Attribution providers may process device, campaign, and conversion data to measure the effectiveness of our own marketing.

Shared-pack content, your chosen display name and avatar, and online-game activity are visible to the people you invite, collaborate with, or play with. Anyone who receives a valid sharing link may be able to request access or use the link as allowed by the sharing settings, so only share links with people you trust.

We retain account, profile, and content data while it is needed to provide the Service. Deleted packs may remain recoverable for up to 30 days before permanent deletion. Temporary presence records and expired online-game data are routinely removed. Local settings, legacy pack data, and migration backups may remain on your device until you remove them or delete the app. Providers retain information under their own policies; for paid Gemini API services, Google may temporarily log prompts and responses for abuse monitoring. We may retain limited information longer when reasonably necessary for security, fraud prevention, legal compliance, disputes, and backups.

You can edit your collaborative profile and delete individual packs in the app. You can manage or cancel subscriptions through your Apple App Store account, control local-network access in iOS Settings, and stop future app collection by uninstalling HighFive. To request access, correction, portability, or deletion of information associated with your guest account, email support@playhighfive.app. We may need information from your device to locate the correct guest account and verify the request. Rights vary by location, and lawful exceptions may apply.

HighFive is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and delete it as appropriate.

We use reasonable administrative, technical, and organizational safeguards, but no system is completely secure. Information may be processed in the United States and other countries where we or our providers operate, which may have different data-protection laws from your country.

We may update this Privacy Policy as HighFive changes. We will post the revised policy here and update the effective date. If a change is material, we will provide additional notice when required by law.

Questions or privacy requests can be sent to support@playhighfive.app.